The room moderates itself; you hold the ceiling. Set the policy once at Studio → Moderation and it runs every stream, every stage, and every replay after. There is no per-show wizard to re-answer — the rare live that needs a different temperature gets a one-screen stance override, and that's it.
- The stance: Relaxed, Standard, or Strict — in plain words, not thresholds.
- How it acts: quietly on its own (the default), queue-only, or off.
- On the record: how many were quietly muted, of how many chatters, and how many you reversed.
The stance
- Relaxed — big room, thick skin. The moderator steps in for scams, doxxing, and the worst of it — nothing else.
- Standard (default) — spam, scams, and harassment handled quietly. Disagreement is never moderation's business.
- Strict — family-room rules. When it's not sure, it errs quiet.
What it can do alone — and what waits for you
The moderator's only autonomous action is the quiet mute: the fan keeps chatting and sees their own messages normally, the room stops receiving them. It's reversible and costs a wrong call nothing — that's why it's the default. Everything louder — a visible timeout, closing chat for someone — is yours alone; the moderator can only queue those for you, with its reasoning attached. Unmuting is one tap, here or in the live room, and the replay heals: a reversed mute puts the messages back on the record.
Hard lines that hold no matter what
- Money is untouchable. Tips, hearts, Passes, tickets — no moderation rung can touch a fan's money or standing as a customer.
- Criticism is never moderated. Complaints, refund talk, competitor talk — the house rules line can't reach them either.
- Everything is on the log. Every action, human or machine, with its reason — the screen keeps the record, and your receipt tells you how many were quietly muted so you hear it from us, not from a fan.
House rules
One line the moderator actually reads — “keep it PG,” “no spoilers for this one's guest.” It can tighten the stance above; it can never loosen the hard lines.
The in-room tools
- Pin / delete on any message, from the control room's chat.
- Chat cooldown — a visible, room-wide pace: one message per fan every 5, 15, 30 or 60 seconds. It is behind the gear at the top of the chat box in your control room. Everyone sees the line; you're exempt; replays are untouched.
- Links — turn off “allow links” and any message with a link waits for a read before it posts.
- Reports — fans can flag a message; open reports surface on the control room with a one-tap take-down.