Refunds
The refund rules, in plain words.
Whop is the merchant of record for every charge on BackStagePass. Refunds land on the payment method you used. Chargebacks and disputes are handled there, and a disputed ticket is revoked the same way a refunded one is.
Tickets
Full refund until 24 hours before the show — self-serve, one tap, from your Account page. The 24-hour line is a platform floor: a creator can be more generous than it, never less. Inside 24 hours, a refund is the creator's call — ask them directly; it's one tap on their side. A refunded seat goes back on sale, and if there's a waitlist, the first person in line is told.
Canceled and rescheduled shows
If the creator cancels the show, every ticket is refunded in full, automatically, the moment they cancel — and every ticket holder is notified. If a show is rescheduled, your ticket carries to the new time and the self-serve window reopens until 24 hours before the new date.
Missing the show
A ticket includes the replay by default, so missing the live hour doesn't forfeit what you bought — the room is yours after, too. A no-show is not a refund. When a creator sells a show without a replay, the offer says "LIVE ONLY — no replay" in those words before you pay.
If the last seat goes while you're deciding
Seats are enforced where money changes hands. If two people reach for the last one, the losing charge is reversed the same moment, in the same request. The screen says "Nothing was charged," and nothing was.
Passes
A Backstage Pass renews only at the price and billing period locked in when you bought it — never at a new sticker price. Cancel in two taps from the room you bought: backstage stays yours through the end of the paid period, the card is never charged again, and there are no partial charges in either direction — we don't claw back the period you paid for, and we don't pro-rate it. Pause works the same way, with one tap to come back; a pause keeps your seat, while a canceled seat on a limited-edition Pass may be gone when you return. A Pass with a free trial shows the first charge date before you buy; cancel before that date and no charge ever lands. A lifetime Pass is one charge, no renewals — nothing to cancel.
Gifted seats
A gift nobody has claimed yet can be canceled by the buyer for a full refund, under the same 24-hour window as a ticket. Once claimed, the seat belongs to the recipient and the ticket rules above are theirs.
Meet & greets
Cancel self-serve for a full refund until 24 hours before the call — the time goes back on the shelf. Inside 24 hours, it's the creator's call.
Tips
A tip is a gift in the moment — it has no refund button. Disputes go through the biller like any card charge, and a disputed tip is retracted from the room's record.
Deleting your account
Deleting your account cancels every active renewal with the biller before anything else happens. Deletion can never leave a live recurring charge behind.
Part of the terms. Last updated August 17, 2026. Questions about a specific charge: support@bsp.live.